Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Function as the first point of telephone contact and be available to customers for general concerns.
Relieve our sales team by processing customer inquiries outside of the sales process.
Research the current status of orders in close cooperation with colleagues from other departments and ensure a smooth customer journey.
Autohero, part of the AUTO1 Group, is an innovative online shop for used cars. AUTO1 Group is Europe's leading platform for the automotive trade and is revolutionizing the automotive industry with its brands. The team of 6,000 employees is working to make trade and transport across Europe as fast and stress-free as possible for our customers.
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.